Terms and conditions
GENERAL ONLINE PRODUCT SALES AND PURCHASING CONDITIONS – USE OF THE WEBSITE www.vicomte-a.com
Article 1 – APPLICABILITY
The present general terms of sale (GTS) will apply to all purchases made from the Vicomte A online store. www.vicomte-a.com.
By ordering products from our online store, you agree to be bound by these GTS. Please click [here] to print or download a copy of these GTS.
These GTS are only available in French
Article 2 - ORDERING FROM OUR WEBSITE
2.1 Sales restrictions
Our online store is intended exclusively for personal orders. Any purchases made for resale purposes or any other commercial purpose are prohibited. We reserve the right to refuse orders in multiple quantities for the same item from a single client or intended for delivery to a single postal address.
All products proposed for sale in our online store are subject to availability.
2.2 How do I place an order?
- Select the items of your choice from our proposed product ranges and click the "Add to basket" button as you select each one.
- Before finalising an order, at any time you can modify your order by clicking on "My basket" or on the "Confirm My Basket" button.
- To confirm your order, click on the "Confirm My Basket" button which launches the payment process for the items shown in "My Basket". You will then be asked to log in (please see Article 3 – Creating a personal account) or to provide us with information concerning you, in addition to payment-related information.
- You will automatically receive an e-mail confirming the receipt of payment for your order. We recommend that you keep this in a safe place for later use if required.
Once confirmed, your order constitutes acceptance of our proposal including in particular acceptance of the proposed price for the products concerned and of our GTS.
We retain a copy of your order for a period of five years
2.3 Refusal or cancellation of your order
We reserve the right to refuse or cancel an order if relevant grounds apply for this. The refusal or cancellation of the order on appropriate grounds will result in the payment of no compensation, but to a refund of the product price if this has already been paid.
We reserve the right to refuse an order for the following reasons among others:
- Product not available in stock
- Order believed to be intended for resale
- Incomplete contact information or delivery address
- Incomplete or non-verifiable bank details
- Payment by cheque or bank transfer not received within 8 calendar days following acceptance of the order
- Incorrect sales price displayed on our website
2.4 Product availability
Despite all efforts to ensure satisfactory stock management, it may be the case that your order is confirmed and that the product is no longer in stock at the time your order is prepared.
In this event, we will inform you of the resupply times and reserve the right to propose another replacement product to you or to cancel the initial order.
Article 3 - CREATING A PERSONAL ACCOUNT
- To make it easier for you to place orders with our online store, we offer you the possibility to create a personal account. This account will enable you to log in automatically for each new order, on condition that you have entered your login code and password.
- You simply need to register in the "Create your account" section by completing the fields indicated and creating your password, then by confirming the creation of your account by clicking on the "Save" button. Your login code will be your e-mail address and you can change your password at any time.
- An e-mail will be automatically sent to you confirming the creation of your account.
- We reserve the right to verify the information supplied when creating an account. This information will be stored in our client database. We agree to use this information in compliance with our Privacy Protection Declaration, which you may consult [here].
- You can modify the information shown in your personal account at any time.
Article 4 - PRODUCT DELIVERY
4-1 Delivery zones
Our products are delivered worldwide.
At your choice, delivery can be made by post, sent to the address you supplied to us when placing your order or to one of the La Poste pickup points (valid only in mainland France and Corsica concerning the La Poste pickup points).
Your order will be shipped to the delivery address you entered when placing the order. We may not be considered liable if this delivery address is incorrect or incomplete.
4-2 Delivery options and deadlines/lead times
We can propose several delivery options.
Upon receipt of the payment in full for your order we will send you a shipment confirmation e-mail with a tracking number. By clicking on the tracking number you will be taken to the haulier’s website, where you can track progress with your shipment.
Standard delivery:
Your delivery will be made in two or three working days (excluding Saturdays, Sundays and state holidays) by Colissimo France without signature.
Delivery to the La Poste pickup points:
Delivery to the La Poste pickup points are made in two or three working days.
An e-mail or text message will be sent to you when your parcel arrives at the La Poste pickup point of your choice. You can collect the parcel within 15 days following the delivery date upon presentation of ID. After this deadline, unclaimed parcels will be returned to us. The reshipment costs will be borne by you
Express delivery:
For orders placed before 2 PM, your delivery will be made within 24 hours by the carrier TNT.
Deliveries to a store:
Delivery to a store enables you to collect your order from a Vicomte A. store of your choice in France.
Collection from a store is not yet available at www.vicomte-a.com but is coming shortly.
Please note that the delivery times may be slightly longer when the products need to be delivered to areas with difficult access.
4-3 Late delivery
We do everything possible to deliver your products in compliance with the stated deadlines. However, these dates are not guaranteed, particularly during busy periods (for example: Christmas, sales, etc.) or due to poor weather conditions or unexpected circumstances.
If you have not received your order within the stated deadline, please begin by checking with your local post office that your parcel is not being held by them. Failing this, please contact us and we will do everything possible to assist you.
4-4 Partial deliveries
We seek to deliver your products in a single delivery in as far as this is possible. However, we reserve the right to deliver the products in your order in one or several instalments for logistical or stock availability reasons.
In such cases, you will be informed of this beforehand by e-mail and you will not be charged any additional carriage costs.
Article 5 - PRICES
5-1 Prices
All prices shown in our online store include VAT at the legally applicable rate.
The prices shown are in Euros and do not include carriage costs. The carriage costs are dependent on the chosen delivery options and the delivery location.
5-2 Price changes
We reserve the right to modify the product prices shown in our online store.
5-3 Pricing errors
Despite our best efforts, the products shown may occasionally feature an incorrect price.
In the event of an obvious error concerning the price of the product, we will contact you and, as per your instructions, we will give you the possibility to either confirm your order at the correct price or to cancel your order.
Article 6 –CARRIAGE COSTS
Our carriage costs are as follows:
Standard delivery (Web So Colissimo) in mainland France and in Corsica: €5.95 for all orders placed on the website, free of charge for an order value exceeding €95.
Delivery to a La Poste pickup point in mainland France and in Corsica: €4.95 for all orders placed on the website, free of charge for an order value exceeding €95.
Express delivery (via the carrier TNT) in mainland France and in Corsica: €14.95 for all orders placed on the website.
We reserve the right to add surcharges for deliveries made to certain hard to access areas. If surcharges apply to your order, you will be informed of this during the "Order Summary" stage.
For pricing information concerning the French overseas départements and territories and other parts of the world, please contact us for details of the prices practised in your area.
Article 7 - PAYMENT AND NON-PAYMENT
7-1 Types of payment accepted
The payment for our products must be made by bank card, bank transfer, PayPal or cheque, according to the instructions shown on the payment page.
7-2 Payment date
The payment in full of the price, including carriage costs and all surcharges for services which you have ordered will be debited from your bank card or your PayPal account at the time you confirm your order.
7-3 Retention of title
We will deliver the products to you on condition that your payment has been received. We will retain ownership of the products until the payment in full of the product price has actually been cashed.
7-4 Payment by bank card
You hereby confirm that the bank card used for the payment of the order is your own. All cardholders are subject to validity checks and authorisation by the card issuer. If your card issuer refuses to authorise the payment, we will be entitled to refuse to proceed with the delivery of your order.
A customer service advisor will contact you to help you finalise your order.
7-5 Payment by cheque
Your bank cheque should be made out to ALLURE Saint Honoré. It should be duly completed and signed, and sent to the following address:
Service boutique en Ligne
Vicomte A.
9 chaussée Jules César, Bât 221, Parc des Beaux Soleils, CS80227
95520 OSNY - FRANCE
You must also include the order number on the back of your cheque.
We reserve the right to cancel your purchase if your cheque has not reached us within a period of eight calendar days following the confirmation of your order.
Your order will only be shipped when we have cashed the cheque.
7-6 Payment by bank transfer:
You can pay for your order by bank transfer by calling the Vicomte A. customer service department, who will supply you with the bank details.
All bank charges related to payment by bank transfer are at your cost.
We reserve the right to cancel your order if your bank transfer has not reached us within eight calendar days following the confirmation of your order.
Your order will only be shipped when your bank transfer has been received.
7-7 The issuing of invoices
All orders will result in the issuing of an invoice in paper or electronic form.
Article 8 - RETURNING AND EXCHANGING GOODS
Only products which have been purchased directly from the www.vicomte-a.com website can be exchanged or returned. If you have purchased your Vicomte A. products in a shop, from another website or at any other sales outlets, these may only be returned to the address from which you bought them.
8-1 Exchange and returns procedure:
If you are not satisfied with your ordered products for any reason, you may return these products to us within a period of fourteen (14) days following receipt of your order. Upon expiry of this deadline, the products can be neither exchanged nor a refund issued.
Your items will then be exchanged or a refund issued on condition that the products are returned:
- In their initial condition, without having been damaged, washed, modified or worn, other than simply trying them on,
- In their original packaging, in good condition,
- Complete, with all accessories related to the products such as labels or instructions,
- Accompanied by the original invoice.
You can return just part of your order. Only the returned products will qualify for an exchange or a refund.
If the withdrawal period of fourteen (14) days expires on a Saturday, a Sunday or a public holiday, this deadline will be extended until the next working day.
The return carriage charges are at your cost and will not be refunded. We cannot be considered liable for the loss of a product returned by you.
How do I exchange an item?
There are two possibilities:
- The fastest solution: you place another order and request a refund for the item in your possession, which you should return to us within a period of 14 days (please see the "Refund terms" section below).
- You return the item attaching a copy of your invoice and state the size which you would like to replace it.
8-2 Refund terms
Your refund will be issued by re-crediting the bank card or PayPal account used when you placed your order or by cheque, according to your preferences.
The refund will be made within the thirty (30) days following the dispatching of the returned items by you. The carriage costs will not be refunded.
8-3 Exchanging or returning non-compliant products:
The present warranty only applies for those products purchased in our online store. You may return the ordered products if they are defective or if they do not comply with the order, by contacting our customer service department at contact@vicomte-a.com.
Upon receipt of your products, and after inspection, we will send you replacement products when these are available.
If we are unable to replace the non-compliant products within a period of thirty (30) days, you may request a refund in full.
In the case of the replacement of, or reimbursement for non-compliant products, we will cover your carriage costs for returning the products.
You benefit from the following legal warranties:
- The legal conformity warranty (articles L. 211-4 and following of the Consumer Code),
- The legal warranty against hidden defects (articles 1641 and following of the Civil Code).
Article 9 –PROMOTIONAL OFFERS AND CODES
9-1 Promotional offers
Our offers are valid for as long as they are displayed on our website or on the stated dates in the case of a fixed-term sales promotion.
9-2 Promotional codes
A promotional code entitles you to a one-off discount when purchasing one or several products on the www.vicomte-a.com website in accordance with the conditions pertaining to the promotional code.
The promotional codes are issued on a personal basis and cannot be sold, exchanged or provided to the public on a free or for-payment basis on a website or any other communication medium without our prior, express and written authorisation.
The promotional codes are usable in accordance with the following conditions:
You may only use one promotional code per product.
The promotional codes may not be combined with other promotions.
The promotional codes cannot be exchanged for money or refunded.
Article 10 –YOUR PERSONAL DATA
By providing information on the website, you guarantee that you are using your genuine identity and that all of the information supplied is true, accurate, up-to-date and complete at the time you supply this information to us.
If you notice that one or several items of information provided are incorrect or are no longer valid, we request that you update it/them. Failing this, we cannot be considered liable for any resulting consequences.
By placing an order, you accept and understand that we will be entitled to store and process your personal data.
This personal data is recorded and used solely in compliance with our Privacy Protection Declaration, which can be consulted by clicking [here].
Article 11 –LIABILITY
We decline all liability for any loss or damage resulting from the incorrect use of our products.
We decline all liability for losses and damage if this results from cases of force majeure, if it is due to unforeseeable and unavoidable actions of a third party or if it is due to you.
In the event of any failings on your part vis-a-vis these GTS, we will send you formal notice to comply. Should this remain unheeded after a period of fifteen (15) days, as of right we may refuse you access to the www.vicomte-a.com website, delete your account or refuse your future orders.
Article 12 - AVAILABILITY AND USE OF THE WEBSITE
The www.vicomte-a.com website is provided "as is". Among other things, we cannot guarantee that the website will be continuously available 24 hours a day, in a fully operational condition. For example, access to the website may be interrupted without notice in the event of technical problems or for maintenance reasons.
It is your responsibility to protect your computer. We cannot be considered liable for any damage or losses which may be caused to your computer or any loss of data which may result from use of the www.vicomte-a.com website
Article 13 –LINKS TO OTHER WEBSITES
We are not responsible for the use and content of websites which provide us with links.
Similarly, we are not responsible for the use and content of websites which provide links to the www.vicomte-a.com website.
Article 14 - COMMENTS AND COMPLAINTS
We are always keen to hear your views and we listen carefully to all of your comments in order to improve our website and our services.
Please address all your comments, questions or complaints by e-mail to our customer service department at the following address contact@vicomte-a.com or call the following phone number: 01 30 17 74 11.
We seek to reply as soon as possible and we are committed to responding to your complaints either by providing a solution or by informing you of the necessary steps to take your complaint forward.
Articles 15 - INTELLECTUAL PROPERTY RIGHTS
15-1 Intellectual property rights
The company ALLURE SAINT HONORE is the owner of the brand names, company or product names, product titles, designs, models and photographs mentioned or featured on the www.vicomte-a.com website which are either trademarks or designs, models or works protected by intellectual property legislation.
The use of the www.vicomte-a.com website confers no intellectual property rights concerning the website and its content.
The content of the www.vicomte-a.com website may not be used for commercial or any other purposes without our express written consent.
15-2 USER GENERATED WEBSITE CONTENT
All content added to the www.vicomte-a.com website by users of the www.vicomte-a.com website (opinions, ideas, comments, articles, photographs, films, designs or other creative work) and made public on the website will become the property of the company ALLURE Saint Honoré.
VICOMTE A. reserves the right to use and publish or otherwise any content added by users in any way.
Article 16 - MODIFICATIONS TO THE SERVICE OR TO THE GTS
We reserve the right to make any modifications to our www.vicomte-a.com website and to the present GTS at any time.
Your use of the website and your orders are subject to the GTS applicable at the time you use the site to order the products, unless a change in these GTS is required by law or by a government authority, in which case this change will also apply to all orders you have already placed.
Article 17 - APPLICABLE JURISDICTION
The present GTS and any disputes or litigation which may arise from them or which results from the use of the www.vicomte-a.com website or from the orders placed via the Vicomte A. online store will be settled in accordance with French law.
If any of the clauses or stipulations of the present GTS are ruled to be invalid, void or inapplicable for any reason, this clause or stipulation will be considered as divisible from the rest of the GTS and will not affect the validity and applicability of the other stipulations of these GTS.
Article 18 - LEGAL INFORMATION
The www.vicomte-a.com website is published by the company ALLURE Saint Honoré, registered in France in the RCS (Trade & Company Register) of Pontoise under the number , situated at 9 chaussée Jules César, Bâtiment 221, Parc des Beaux Soleils, CS80227- 95520 OSNY, France.
Telephone: +33 (0)1 30 17 30 27
Fax: +33 (0)1 30 17 30 21
E-mail: contact@vicomte-a.com
You can contact the online store:
- By e-mail using our contact form,
- By telephone on +33 (0)1 30 17 74 11,
- Or by fax on +: 33 (0)1 30 17 30 21.
Our customer service department is available from Monday to Thursday from 9 AM to 1 PM and from 2 PM to 6 PM and on Friday from 9 AM to 1 PM and from 2 PM to 5 PM.